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Intermittent Audio Dropout When Using HDMI
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Question:

 

What should I do if my LCD TV experiences intermittent audio dropouts when connected to a cable box, PS3, X-Box, or DVD player using the HDMI connection?

 

Answer

The LCD TV models listed in the table below with their associated firmware versions can suffer from intermittent audio drop outs when connected to a cable box, PS3, X-Box, or DVD player using the HDMI connection. Scroll down for instructions on how to check your TV's firmware version.

LCD TV Model

Firmware Versions

LN-T3242HX/XAA

1001 to 1011

LN-T4042HX/XAA

1001 to 1011

LN-T4642HX/XAA

1001 to 1011

LN-T3253HX/XAA

1001 to 1010

LN-T4053HX/XAA

1001 to 1010

 

If you have one of these LCD TVs with one of the listed firmware versions, and have the HDMI/audio drop out problem, you can resolve the problem by updating the firmware version on your TV through the USB port on the back or side panel of your TV.

Checking the Firmware Version

To check the Firmware Version on your TV, follow these steps:

 

  1. Press MENU, arrow down to SETUP, and then press Enter.
  2. Arrow down to Function Help, and then press Enter.

    3. 1. Intermittent Audio Dropout When Using HDMI (Verified)(50752) 1.bmp

  1. In the Off/On box next to Function Help, arrow up or down to select ON, and then press ENTER.

    2. 1. Intermittent Audio Dropout When Using HDMI (Verified)(50752) 2.bmp

  1. Press the INFO button on your remote to display you TV's firmware version at the bottom of the screen.

    2. 1. Intermittent Audio Dropout When Using HDMI (Verified)(50752) 3.bmp1. Intermittent Audio Dropout When Using HDMI (Verified)(50752) 4.bmp

 

Example: The firmware version is the last four digits after the second dash. In T-JASMAUSO-1012, "1012" is the firmware version.

 

If your TV has a firmware version higher than the range in the table above, please click "Phone Support" below and then call Samsung Customer Care at 1-800-SAMSUNG (1-800-726-7864) for further troubleshooting.

How To Get the Updated Firmware

To get a copy of the updated firmware, please call Samsung Customer Care 1-800-Samsung (1-800-726-7864). You can either arrange to download the firmware update directly to your computer or have a USB flash drive containing the firmware update shipped to you.

Note: Make sure you have the model number and serial number of your TV on hand when you call.

Important: If you choose to download the update, you must have:

  • An internet connection and an e-mail address.
  • A USB flash drive, thumb drive, or some other USB memory device.
  • WinZip or some other file unzipping program.

If your system does not meet the three (3) criteria above, you must have the Firmware Update mailed.

If You Still Need Help

If you are still having a problem after following the steps above, please contact us for further support. When an agent is available, you can click the “Live Help – Start Chat” button below and begin chatting with a live technical support agent. You can also click the “Phone Support” button, fill out a service request with the details of this session, and then call in and speak to a technical support agent.
 
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