Question:

How to Perform a Self Diagnosis Test ?

Answer:

To perform a Self Diagnosis test, follow these steps:

1. Turn the TV on.
2. Press MENU on the TV remote, or on the TV itself.
3. Use the ▲ or ▼ arrow button on the remote to select the Support section of the menu, then press ENTER.



Note: In the menu the section names are displayed on the left side and side ways.

4. Use the ▲ or ▼ arrow to select the Self Diagnosis option, then press ENTER.
5. The Self Diagnosis menu will appear and be defaulted to the Picture Test. Press ENTER.

Note: If you would like to preform a Sound test press the ▼ arrow button to select Sound Test

6. A test picture or sound will appear on the screen and the option to select Yes or No.
• If the problem still occurs use the ◀ or ▶ arrow to select Yes and press ENTER, then follow the onscreen instruction
• If the problem does not occur press ENTER to select No, then follow the onscreen instructions.

Still Have Questions?

If you still have questions about your television please contact us for further support. When an agent is available, you can click the “Live Help – Start Chat” button below and begin chatting with a live technical support agent. You can also click the “Phone Support” button, fill out a service request with the details of this session, and then call in and speak to a technical support agent.