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Cyber
Question:
Why is my TV randomly changing sources, channels,
or volume? What steps should I take to fix it?
Answer:
If
the TV is constantly changing the source, channel, or volume there could be
a problem with the remote control or touch panel on the TV. Follow these
steps.
- Remove
the batteries from your remote control.
- With
the TV powered on unplug the TV from the wall outlet.
- While
the TV is unplugged use a microfiber cloth to wipe down the touch controls
on the bezel of the TV.
- Plug
the TV back in and using the touch controls turn the TV back on.
- If
the TV continues to behavior abnormally then it will require service.
Click on the "Create Online Service Request" button below
to begin the service process.
- If
the problem does not continue proceed to Step 5.
- Re-insert
the batteries in the remote control and test functionality.
- If
the abnormal behavior begins again there is a problem with your remote
and it will need to be replaced. Click on the "Create Online Service
Request" button below to begin the service process.
- If
the problem does not continue there may have been a glitch in the TV
or the Remote that has now been cleared. If the problem arises again
service will be needed to permanently resolve this issue.
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