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TV SCREEN SHOWS NO SIGNAL (SNOWY SCREEN)
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Question

How to troubleshoot when a TV shows no signal?

 

 

Answer

 

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  • Check if the customer has a satellite receiver or cable box connected to the TV.
  • If yes, ask for the type of connection between the devices (HDMI, component, composite).
  • If unsure, ask the customer to press the INFO button on the Samsung TV remote.

 

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  • If the INFO button shows CABLE (X), instruct the customer to use the SOURCE button on the Samsung TV remote to cycle through input sources until they find the feed from the satellite box or cable box.
  • In case of issues with audio and video feeds when using an HDMI connection with a cable or satellite box, recommend using a component connection instead, or advising the customer to update their cable or satellite box's HDMI firmware to version 1.4.

 
 
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