Question:

How can a customer start a new line while writing an email in a website like Gmail using the web browser and on-screen keyboard on their TV?

Answer:

Web browser in TV is meant to be used as a regular browser; however, it has some limitation when comes to input text.

Symptom: A customer tried to start a new line while writing an e-mail in website like Gmail (www.gmail.com) using the web browser, but cannot do it using the On-Screen Keyboard.

1- Explanation: Web Browser in TV is different from Web Browser in PC. Also, the “ENTER” button on the On-Screen Keyboard (OSKB) is meant to complete the text inputting.

2- Requirements: An external wireless keyboard is required to properly complete this task.

    External Keyboard: Samsung wireless BT keyboards,  model: VG-KBD1500 and VG-KBD1000.

    DEVICES: SMART HUB SUPPORTED BLU-RAY DISC PLAYER/BD-HOME THEATRE SYSTEM.

3- Solution: To begin a new line, change the “EXT AREA” type to “PLAIN TEXT” and press the CTRL” and “ENTER” keys on an external keyboard (like the Samsung wireless keyboards VG-KBD1500 and VG-KBD1000) at the same time.

Note: To change “TEXT AREA” type to “PLAIN TEXT”, click the “PLAIN TEXT” button as shown below:

The message below will appear: validate accordingly:

Then Press the “CTRL” and “ENTER” Keys at the same time on the external keyboard to change line:

Then you will obtain a second line to continue typing as shown below:

Terms:

WEB BROWSER: A software application for accessing websites and browsing the internet.

ON-SCREEN KEYBOARD (OSKB): A virtual keyboard displayed on a screen, allowing users to input text using a remote control or touchpad.

EXTERNAL WIRELESS KEYBOARD: A separate keyboard device that connects wirelessly to the TV for easier text input.

SAMSUNG WIRELESS BT KEYBOARDS: Model numbers VG-KBD1500 and VG-KBD1000 are compatible with Samsung devices.

SMART HUB: A feature on Samsung devices that allows users to access various entertainment and streaming services.

BLU-RAY DISC PLAYER/BD-HOME THEATER SYSTEM: Devices capable of playing high-definition Blu-ray discs and providing surround sound for a cinema-like experience.