Question:

What should I do if my TV has scratches, cracks, or other cosmetic defects on the screen, bezel, or other parts? Are these covered under the Samsung warranty?

Answer:

Scratches, cracks, and other cosmetic defects on the screen, bezel, or other parts of the television are considered physical damage. If your TV is scratched or cracked, the only option is to have the TV repaired. You can contact a local authorized service center to arrange for service.

Important:

• Physical damage (such as scratches or cracks) is not covered by your Samsung warranty. You will be charged for both parts and labor. We recommend you get an estimate of the cost before you proceed with the replacement.
• If you've received your television with physical damage out of the box, contact the retailer where you purchased your television to determine their exchange or replacement policy.

Terms:

Cosmetic Defects - Refers to any visible imperfection on the surface of the TV, such as scratches or cracks, that does not affect its functionality.

Bezel - The frame around the edge of the TV's screen.

Authorized Service Center - A repair facility officially recognized by Samsung to perform maintenance and repairs on their products.

Estimate - A rough calculation of the expected cost for repairing the TV.

Parts - Components used to fix or replace damaged elements of the TV during repair.

Labor - The cost associated with the time and effort required to complete the repair work on the TV.

Retailer Exchange/Replacement Policy - Guidelines set by the retail store regarding replacing or exchanging a product that was received damaged upon purchase.