The network speed commonly required to stream HD video is 4 mbps (mega bits per second), although required network speed can vary from app to app.

Please check with the app developer to confirm what network speed is required to stream their content.

Important: The customer cannot test the network speed that the TV is receiving themselves.

However, through remote management you can test their speed for them.

Note:

If you are experiencing constant buffering or other streaming issues:

• Your home network speed may be sufficient but the app developers servers may be experiencing heavy network traffic.
• Your router may be splitting your bandwidth between devices, discontinue the use of other network devices or , if available, set the routers QOS feature to provide network priority to your TV.
• Your home network speed may be fluctuating. Your ISP may have heavy traffic in your area.

Terms:

Network Speed - The rate at which data travels from the internet to your device.

App Developer Servers - The computer systems responsible for providing online content for specific apps.

Router - A device that forwards data packets between networks.

Bandwidth - The maximum amount of data that can be transmitted over an internet connection at one time.

Quality of Service (QoS) - Settings within a router that manage and prioritize different types of network traffic.

Internet Service Provider (ISP) - A company that provides internet access to consumers.