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Not all issues associated with your Samsung product require service. This troubleshooting guide can help you fix common problems with your product. If, after completing this guide, your problem still exists, follow the instructions at the end of the guide.

To begin the troubleshooting process, click on a general topic below that most closely relates to your problem.

  Cannot connect to Samsung Sound bar through Bluetooth or Sound Connect
  Netflix Error Message (Preparing TV … Please try again later)(June 26 2017)
  Source Icon Disappear in First Screen
  TV Composite port not working
  Audio Troubleshooting
Articles for correcting issues such as no audio, distorted audio, low audio, etc.
  Costco Extended Warranty Information - TVs and PCs
  FAQ about Samsung Smart TV's Voice Recognition Concern
  HDMI PORT ADDITIONAL FEATURES ON TV
  Networking
Connecting to your wired or wireless network, using PC Share Manager, AllShare, Internet@TV, and other internet related features
  Other functions available when you display the source list
  Physical Damage
  Picture Troubleshooting
Articles for correcting issues such as picture quality, no image, color problems, etc.
  Power Troubleshooting
Issues related to the TV turning on or off
  QWERTY Remote Compatibility
  Remote Control RMC30c: Compatible TVs
  SMART HUB not working normally or disconnect network issue (All Samsung Smart TV models)
  Samsung Electronics Canada Extended Warranty Program
  Setup & Installation
Assistance with setup, un-boxing, and assembly
  TV Operation & Maintenance
Articles explaining what the different features of the TV are and how they work
  TV SCREEN SHOWS NO SIGNAL (SNOWY SCREEN)
  Best Buy Service Process
  Facebook App No Longer Supported
  Samsung Electronics Canada Extended Warranty Program (July 27 2017)
  Spotify App termination Notice for Aug.31st 2017 (August 18th, 2017)
  2017's TV Frames Approved Dealers (August 21st, 2017)
  Phonetic Alphabet (June 30th 2017)
  Samsung RM process