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Not all issues associated with your Samsung product require service. This troubleshooting guide can help you fix common problems with your product. If, after completing this guide, your problem still exists, follow the instructions at the end of the guide.

To begin the troubleshooting process, click on a general topic below that most closely relates to your problem.

  Initial Interaction with Customer
  Display or Screen
  Features & Specs
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  Network & Connectivity
  Power & Battery
  How To
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