PROBLEMS COVERED

1. Properly Use Detergent
2. Detergent Residue
3. Softener Doesn't Dispense
4. Softener Drains Immediately After Filling
5. New Detergent Cup Insert

TERMS EXPLAINED:

HE Detergent - High Efficiency Detergent designed specifically for high-efficiency washers.

Excessive Suds Error - Occurs when there are excessive suds produced due to non-HE detergent or too much detergent.

Fabric Softener - A substance added to laundry to soften fabrics and reduce static cling.

Max Limit Line/Max Fill Line - Indication on the softener compartment to show the maximum amount of softener to be added.

NCP - Non-Chargeable Part. A part provided to the customer without charge.

Pre-Wash Cycle - Initial stage of the wash process, usually involving a smaller amount of water and detergent.

PROBLEM 1: Properly Using Detergent

SOLUTION 1: Use HE Detergent

Only use HE detergent in your washer.

Follow detergent manufacturer's recommended amount for load size.

Do not exceed max line in detergent cup.

For powdered detergent, remove liquid insert; for liquid detergent, install liquid insert.

PROBLEM 2: Detergent Residue

SOLUTION 2: Run an Empty Cycle

If non-HE detergent or excessive detergent used, or Excessive Suds Error occurred, run an empty cycle with no additives.

Check for suds; if present, continue running empty cycles until suds no longer appear.

PROBLEM 3: Softener Not Dispensing

SOLUTION 3: Clean Dispenser Components

Pull out cap, rinse, and reassemble.

Clean hole of cap rinse and reattach.

Dilute fabric softener with water if it's too thick.

PROBLEM 4: Softener Draining Immediately

SOLUTION 4: Check Softener Amount

Ensure softener does not exceed max limit or max fill line in compartment.

PROBLEM 5: New Detergent Cup Insert

SOLUTION 5: Replace Old Insert with New One

If detergent dispenses during pre-wash or enters machine immediately, check washer level and detergent drawer insert.

If old design, NCP new insert to customer.

Customer removes old insert by pulling upwards and discards it, then places new insert in its place.

Old design:

New design:

NCP part DC67-00444A for this issue.