Question:

What should I do if there is rust inside the drum of my appliance?

Answer:

 If you notice rust inside the drum of your appliance, it's important to address the issue as soon as possible to prevent further damage or corrosion. In this case, rust formation indicates a potential internal problem with your appliance that may require professional help.

Check the warranty status: Start by checking whether your appliance is still under warranty. If it is, you may be eligible for repair services without incurring additional costs.

Request pictures: If your appliance is within its warranty period, the support team may ask you to provide pictures of the affected area to help determine the cause and find an appropriate solution. Make sure the images are clear and focus on the specific issue.

Review for a resolution: Once the support team receives your pictures, they will review them thoroughly and work towards finding a suitable resolution for your problem. This process ensures that any necessary repairs or replacements are carried out efficiently and effectively.

Out-of-warranty (OOW) appliances: If your appliance is no longer covered by the manufacturer's warranty, you'll need to seek assistance from a certified service center near you. They can inspect the appliance, diagnose the issue, and perform any required repairs.

Locate the nearest service center: To find the closest authorized service center, consult your user manual or contact the manufacturer's support team. They will provide you with a list of recommended professionals who can assist you with your rust issue.

Remember, addressing rust inside the drum of your appliance is crucial to maintaining its performance and longevity. Always reach out to professionals for assistance, especially when dealing with internal components that may require specialized tools and expertise.