PROBLEM:

Top load, Front load or Flex washing machine dead [no power, washer will not turn ON, control panel not lighting up, no display]

SOLUTION:

When an appliance is dead, it is usually a problem with the power source.

Please perform the following steps:

1.  Was the unit working before or was it recently installed? (less than 30 days)

Newly installed washer (less than 30 days): please report this issue to the dealer and call installer to verify the installation.

Unit was working before: Follow the steps below:

a)  Is the washer power outlet accessible? If not, skip to step 2.

b)  Please unplug the unit and inspect the power cord for damage.

Note: If the power cord is damaged, service is required.

c)  Is it a surge protector power outlet? If YES, please reset it and test (see picture below)

Note: If the surge protector power outlet was tripped, it could be an issue with the power outlet itself, ask customer to call an electrician if it happens again.

d)  Now, use a phone charger or small lamp to test if 120 Volts are present at the power outlet (applies to all 120V power outlets and extension cords)

e)  If no power is detected, please ask customer to call an electrician.

f)  If power is detected, before plugging back the machine, press and hold the power button for at least 10 seconds (to reset the circuit board), then plug the unit to the power outlet to test.

g)  If it still doesn't power ON, then service is required.

2.  Locating the electrical panel

a)  Please locate the electrical panel, is it a circuit breaker or fuse panel?

Note: If it's a fuse panel, please ask customer to call an electrician.

Fuse Panel

Circuit Breaker Panel

b)  For circuit breaker, verify if the laundry room has its own dedicated circuit labelled.
If it's properly labelled, you might notice that the switch is not completely ON or OFF, instead it's in between, turn it ON/OFF 3 times.
If not labelled, please ask customer to reset every 15 and 20 amps switches (turn OFF/ON to reset).
If the washer still doesn't power ON, please ask customer to call an electrician.