Home > Software & Apps Software & Apps     Android 14(U OS) One UI 6.1.1 V1.7   One UI 5 Upgrade with Android T OS(13)   Android 12(One UI 4) S OS   Android 11   Samsung Wallet   One UI 7   I Cannot Create Shortcuts for Apps in Secure Folder   Unable to Sync Calendar on the Phone   Unable to Sync Data on Samsung Phone   How to Handle Third-Party Apps on Samsung Devices   Dropbox API Version 1 End of Service (3/31/2018)   How To Handle Unlock Code Requests   Device Care Options On Your Phone   EOS Notification For Facebook   Set Custom Message Tones for Contacts   Google Assistant Is Not Responding To My Voice   FOTA Software Update Not Received   Software Update Partially Received   Issues After Updating Phone   Update Samsung Handset Platform   Phone Is Freezing, Slow, or Sluggish   Check For Common Issues With Fingerprint Recognition On Phones   Secure Lock Time Setting   I Cannot See Profile Pictures In Contacts Anymore   Stop Using Bixby On Your Phone   Fortnite For Android FAQ   Audio Stops Playing On Samsung Mobile Devices Or Accessories   When I Set Or Change Screen Lock, An Agreement Popup Appears For Remote Unlock   After POS Upgrade, I Cannot Record A Video Using Pro Mode   Unable To Power Up Completely After Pie OS Update   100GB OneDrive Offer Policy Does Not Work   I Cannot Live Stream Via YouTube App On My Phone   Fingerprint Popup Appears When I Restart Or Enter The Fingerprint Menu   I Cannot Clear The Notification That Recommends To Register Fingerprints Again   Video Wallpapers Are Not Being Transferred   Add the Apps Button to Home Screen   Uninstall Downloaded Apps   Unable To Send Or Receive Emails On Samsung Phone   Download Apps On Your Galaxy Phone   App Is Not Working Properly On Samsung Phone   App Icon Badges Are Not Appearing On Samsung Phone   GPS Signal Is Lost On Samsung Galaxy Phone Or Tablet   Apps On Samsung Phone Are Not Sending Notifications   Gmail Notifcation Sound Does Not Ring When New Mail Is Received   Messages Through Third-Party Message Apps Are Not Received   I cannot invite others successfully for dual live broadcasting during video live streaming using Instagram app. Why is this?   Control app notifications on your phone   Phone stops recording videos after ten minutes   Blurry or dark photos on phone   Apps(Same as Phone Screen)   Camera has stopped working error   Samsung Internet Terms and Conditions   File storage is full in certain apps   No notification sound from certain apps   The previous note files aren’t opened properly after updating the Samsung Notes to the latest version.   Transferring data from Samsung Cloud to Microsoft OneDrive   When I install the Samsung Notes add-on after updating the Samsung Notes to the latest version, error popup about “Cannot install the unknown source” appears and it isn’t installed properly.   Voice assistant or Hey Google is not working   When trying to sign in applications or webpages using the Samsung Pass after updating the device to the latest or One UI version 2.5, the previously saved ID and Password were cleared and a pop-up window that requests new registration appears.   Reminder App   The Credit Card Image In Samsung Pay Does Not Match My Physical Card   Set Up And Use Samsung DeX   Why is S Translator Service ending?   When I try to use S Translator for translation, error popup occurs. (S Translator does not working properly.)   After removing S Translator on my device, I try to download again this app but cannot find on Galaxy Store.   I backed up my personal data including used app thru Smart Switch, but S Translator does not move to the new device.   I cannot access Yahoo email account thru Samsung Email app. What should I do for this?   I cannot adjust the front camera angle on my Galaxy phone   Quick measure app closes and has an error after software update   I cannot adjust the front camera angle on my Galaxy phone   Notice for end of service with Geo News   Knox is no longer available on my Galaxy phone   Device locks on a Samsung headset   Network lock on Galaxy phone   Samsung Hub error codes   Problems playing videos on Netflix   Device performance is poor and I cannot install new apps   I cannot record using the Camera app   Android Pie 9.0 schedule update   When I set a lock screen, a Remote unlock agreement appears   100GB OneDrive offer policy revised   I cannot live stream via the YouTube app on my phone   Cannot use NFC tags with an LED cover case on Galaxy S10   Charging percentage does not appear when my fully charged device is plugged in   AR Doodle suddenly stops or closes when rear camera is activated   Use RCS (Rich Communication Service) messaging   Storage management is not available after Members app update   PIN for Secure Folder is not working on Note9 device   Publishing an app in the Galaxy Store   Samsung Cloud storage space   Samsung Pay membership card add or scan issue   Smart Lock does not activate after device has updated to Android 10   Screen mirroring not working after Android Q OS update   Music player buttons on LED View Cover are not working after Android Q OS update   Cannot drag down notification panel after Android Q OS update   The area around the front camera is dark   DeX station layout   I cannot use Samsung Focus app properly   When playing the media files of Netflix on my mobile device, I think HDR quality is not supported.   User can enjoy phone apps without app install on the windows PC with multi windows   What are the device spec constraints for Link to Windows 'Apps' feature (Multiple Apps)   When connecting Google AP for Wi-Fi connection, Wi-Fi is not working properly (ex. Internet access is not possible properly.)   When trying to sign in Google account on device based on Android 2.3.7 and below, pop-up window about a username / password incorrect error appears and sign-in fails.   Google account’s username or password errors appear when I try use Google products and services like Gmail, YouTube, and Maps.   YouTube content does not play properly through Samsung Internet or Chrome browser   Android 10.0 OS Update (Q OS)   After updating Bixby Vision, the touch screen does not work properly   After updating to One UI, the bottom side of the touch screen is not working properly   After updating Galaxy S10 to Android Q OS, files recorded in slow motion are saved as 30fps   After updating to Android 10, the rounded corner of the screen looks unnatural   Galaxy devices may experience repeated reboot when setting a specific image as the device wallpaper   Alerts on phones and tablets for emergency testing in Canada   Google Play Store does not open and device returns to the Home screen   GPS does not work when device is connected to a car using the wired DeX feature   I received an email called ‘Notice regarding Samsung Cloud Data Download'. What is this email?   I received a text message called ‘Notice regarding Samsung Cloud Data Download'. What is this message?   What data is missing from the information of Samsung Cloud?   How can I download the missing data again?   After updating the device, the background image has been unintentionally switched to the horizontal direction.   After software updating to latest version, video preview screen does not working properly such as freezing or lagging. What should I do for this?   Air command and Edge panel disappears from Galaxy phone   After OS upgrading to Android 11(R OS) Samsung Neural Beta Keyboard doesn't work properly. What should I do for this?   As soon as I start some apps such as Tumblr, Google search, Brawl Stars, Waze, TikTok and Banking apps so on, the apps are forcibly closed. What should I do for this?   While using some apps, app crash occurs.   When launching the Gallery App, it is forcibly stopped unexpectedly and it doesn't work properly.   The 'Your Phone' app on PC does not work suddenly.   While using device, Google force closed error popup appears.   After updating My Files app to the latest version, only limited folders under internal memory is displayed in app.   While video call using WeChat app, the app is intermittently not working properly.   After making a call with proximity sensor covered, screen doesn't turn on even though device was taken away from face and proximity sensor was uncovered. Why is this?   While using the camera on WhatsApp, such as the video call, camera screen unintentionally appears by Zoom mode.   The files(i.e. image, video) shared via 3rd party chatting app are not shown on Gallery. What should I do to show this at the gallery?   While video call using WeChat app, the app is intermittently not working properly.   While using dual messenger of WhatsApp, it’s not available to send files saved on device such as documents or pictures. Also it doesn’t work properly to open the files received from other party.   Samsung Weather App   After(or while) updating the device to the latest version via FOTA, the Android Recovery mode screen suddenly appeared on device and I can't start the device properly.   When playing the video of YouTube(Shorts section) while playing the audio files on YouTube Music, the music files are not stopped and the audio is played overlapping together   While using the camera on WhatsApp, such as the video call, camera screen unintentionally appears by Zoom mode.   The files(i.e. image, video) shared via 3rd party chatting app are not shown on Gallery. What should I do to show this at the gallery?   While video call using WeChat app, the app is intermittently not working properly.   While using dual messenger of WhatsApp, it’s not available to send files saved on device such as documents or pictures. Also it doesn’t work properly to open the files received from other party.   After upgrading the Galaxy Z Flip LTE/5G (SM-F70x) to the latest version or Android S OS(One UI 4), I cannot search for the default images that I used for background or lock screen before upgrade.   The items of Reminder app suddenly appear to be duplicated.   After updating the Samsung Internet app to the latest version, it seems that the battery is drained rapidly.   When I open or switches from home screen to Whatsapp screen, it shows greenish on the screen.   While using with Samsung Internet app, webpage has no response   Samsung Pass app is not working properly and pops up an error message   After updating with Google Photo app in June, device battery drains fast   When I select and add trusted place in ‘Smart Lock’ menu, it does not work properly   FAQ linked page in 'Contact us' menu on each app shows different page view or none. What change has been made on it?   After installing with 3rd party cleaner/booster/battery manager apps, many advertisements are suddenly displayed on the device and it seems slowing down or getting stuck   Find My Mobile - setting for feature of Guardian mode   After updating Google 'Duo' app, Duo app icon/name does not match with icons/names among Native app, Home/App tray icon, Settings-apps icon.   After updating with latest SW version, it displays fast charging mode even though it is charging with charger supporting super fast charging mode   Proximity sensor is not working properly when running WhatsApp with turning on the Bluetooth   It is flickering top on the screen while using Chrome app   I can not hear the sound during the call suddenly / Normal call/speaker mode call is automatically changed to speaker mode call/normal call) Suddenly strange sound (music) is playing   After updating latest SW version, Screen rotation does not work while playing YouTube app in full screen mode   Some of contacts list on the Galaxy device were deleted automatically   After updating the Samsung account app(v14.0.00.11), entering Secure Folder app does not work and it keeps showing loading screen when resetting password. What should I do?   When running 'Samsung Pass' app, it shows screen flickering. Is it defective?   It occurs flickering on the bottom of the Google Messages app thread   While playing a media source(video) through MX player, it stops in a few minutes   It displays as Ɔ' (zero) amounts of donation on the Samsung Global Goals app   The donation is recovered after June 7th, but it shows same amounts as before(as of June 2nd). / It seems that the donation does not include the amounts of earnings during the error period.   Pictures are not shown properly while trying to select it or seeing it in thumbnail image after taking a picture/downloading the image file/capturing a screenshot in Gallery app   Notifications from various apps on the phone are getting delayed in minutes, even hours   It shows abnormal color screen when entering YouTube app   Some apps such as Samsung Wallet, Samsung Messages are blocked or warned by Google Play Protect as a harmful app. Is it at risk?   Media apps keep stopping while playing such as YouTube, Instagram, etc..   Gallery/My Files apps are forced closing while running or using(scrolling, entering albums or folders, viewing photos).   Gallery/My Files apps force closing while running or using(scrolling, entering albums or folders, viewing photos).   When using the Circle to Search feature, Google Lens menu is not appearing.   It occurs an error message with 'One UI Home keeps stopping' and the phone has been slowing down.   After updating the Samsung Health app, an error message pops up saying that it is not available to use the Samsung Health app in your current country or region.   When I pause a video content while playing it on the YouTube app, the play button does not work any more.   The birthdays and schedules from my Google account contacts information are suddenly showing up in the calendar app on my Galaxy device, which I had set to be invisible.   The Bixby Quick commands function is not working and the feature menus are disappeared.   How to disable push notifications on the Shop App?   Was this article helpful?  Yes  Somewhat  No If none of the articles addressed your problem, please take a few minutes to describe the problem below.