PROBLEM:
Fingerprint Popup Appears When I Restart Or
Enter The Fingerprint Menu
SOLUTION:
Do not be alarmed by the popup message asking
you to re-register your fingerprints after a software update. This is due to
improved fingerprint recognition in the latest update.
Remove all registered fingerprints from your
device. This will trigger the installation of the new fingerprint recognition
update.
After the update is installed, re-register
your fingerprints following the on-screen instructions.
If you encounter issues with fingerprint registration
or scanning after the update, check any screen covers, protective films, or
cases you're using. These might interfere with the fingerprint sensor.
For optimal security, consider using your device
without certain front covers, regardless of their form.
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