Question

How do I fix my phone if it's misbehaving?

Answer

• Power on your phone in Safe Mode

        - Completely turn off your phone.

        - Turn on your phone and press the Volume Down button when the Samsung logo appears.

        - If "Safe Mode" shows up, you're successful. If not, try again.

        - Uninstall the problematic app.

        - Restart your phone to exit Safe Mode.

Terms:

• Safe Mode: A mode that runs your phone without third-party apps to help find the cause of issues.
• Third-party app: An app made by someone other than the phone's manufacturer.
• Volume Down button: A button on your phone used to lower the volume; here, it's used to enter Safe Mode.