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Question:
How to troubleshoot a Samsung phone that unexpectedly
powers off?
Answer:
1) Check Battery
- Remove the back cover (if applicable)
and inspect the battery visually. Ensure it's a genuine Samsung battery
without any physical damage.
- For non-removable batteries, perform a
soft reset by holding the Power and Volume Down buttons simultaneously for
30 seconds.
2) Inspect Power Button
- Remove any case or accessory that might
obstruct the power button.
- Press the power button to check its functionality;
it should click smoothly when pressed.
3) Charge Device Using Original Charger
- Use the Samsung charging adapter and cable
provided with the device. Avoid using third-party chargers, as they may
cause issues.
- If necessary, purchase a new genuine Samsung
charger from https://www.samsungcanadaparts.com/
Terms:
- Removable battery: A type of battery that
can be easily detached from the phone.
- Soft Reset: A process of restarting the
phone without affecting user data by pressing specific key combinations.
- Genuine Samsung battery: A battery made
specifically for Samsung devices by Samsung or approved manufacturers.
- Physical Damage: Any visible harm or impairment
caused to the battery or phone components.
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