Note: You can charge your device using any Samsung travel adapter, but charging speeds may vary depending on the charger. Using the charger that originally came with your phone or tablet is recommended. If you need additional cables, power adapters, batteries, or replacements, only use Samsung charging devices and batteries.

PROBLEM 1:

Which charger goes with my phone or tablet?

SOLUTION 1:

The correct charger is usually included in the box, but if you are in need of a new one, find your model in the below list to see what kind you need. You can purchase replacement chargers directly from Samsung.

Most phones and tablets use either a USB Type C or Micro USB charger. USB Type C is the newest type of USB charger. The design helps prevent damage from occurring inside the USB port because it does not matter which way you insert it into a phone or tablet.

Devices that use USB Type C

• Galaxy Fold phones: Fold and Flip
  
  
• Galaxy S phones: S8, S8+, S9, S9+, S10e, S10, S10+, S10 5G, S20 5G, S20+ 5G, and S20 Ultra 5G
  
  
• Galaxy Note phones: Note8, Note9, Note10, Note10+, and Note10+ 5G
  
  
• Galaxy A phones: A10e, A20, A50, and A70
  
  
• Galaxy S tablets: Tab S3, Tab S4, and Tab S5e, Tab S6
  
  
• Galaxy A tablets: Tab A 10.1 (2019), Tab A 10.5 (2019), and Tab A 8.0 (2016-2019).

You're probably already familiar with Micro USB Type B cables. They have been used for a long time with multiple devices. The head of the cable is not symmetrical. One side has ridges while the other is flat. Make sure to insert it into the USB port of your phone the correct way or it could damage the inside of your phone or tablet.

Devices that use Micro USB Type B

• Galaxy S phones: S5, S6, S6 edge, S7, and S7 edge
  
  
• Galaxy Note phones: Note5
  
  
• Galaxy A phones: A6
  
  
• Galaxy J phones: J3 and J7 (all models)
  
  
• Galaxy S and E tablets: Tab S, Tab S2, and Tab E
  
  
• Galaxy A tablets: Tab A 10.1 (2016), Tab A 8.0 (2015), Tab A 7.0, and Tab A 9.7.

If you have lost your Micro USB Type B charger, you can purchase a new one on Samsung.com. You can also use adapters with these cables to charge USB Type C devices.

PROBLEM 2:

What kind of charger should I use?

SOLUTION 2:

Your phone or tablet is powered by a standard rechargeable Li-ion battery. To get the most out of your device, use the Adaptive Fast Charger and USB-C cable that came in the box. This charger has a power supply of 5.0V / 2.0A and has SAMSUNG printed on it. Samsung accessories are designed to maximize battery life, so you will not regret using it - especially since you can use your phone or tablet while charging with the original factory charger.

Samsung does not recommend using any chargers other than Samsung chargers, especially chargers that are uncertified or counterfeit. These can hinder the charging of your device and may cause battery issues if used long term. Always make sure your charger is an authentic Samsung charger.

Important: Using third-party chargers may invalidate your warranty and cause damage. If you need to replace your charger, visit Samsung.com.

PROBLEM 3:

Best practices for charging

SOLUTION 3:

• When using wireless charging accessories, please be aware that any metal or magnetic materials (e.g., coins, magnetic cards) placed between the device and the wireless charger may decrease charging efficiency or cause damage to the phone or tablet and charger.
  
  
• Charging may take longer when using adapters, charging wirelessly, or charging the phone or tablet through another device like a PC.
  
  
• When using wired charging accessories, always check whether any foreign objects are in the connector or plug, as they may prevent charging or cause the charging accessories to overheat.
  
  
• Make sure your phone or tablet does not overheat. Keep it in a cool location, especially while charging.
  
  
• Do not let your battery completely drain. With new lithium-ion batteries being used, it is better to keep the battery partially charged, instead of letting it die. When possible, charge your device in small amounts to keep the battery from depleting.
• If the power has been depleted, the battery charging indicator may take up to 10 minutes to appear on the screen while charging.
  
  
• Use a genuine Samsung fast charger for the quickest charge. You cannot use the fast charging feature if you are using a standard charger.
  
  
• If your phone is not charging, there are a couple of things that could be causing the problem. However, if your charger does not work at all, it should be replaced. If it is under warranty you can request service. If not, you will need to purchase a new one.