PROBLEMS COVERED

• Check for software updates
• Optimize your phone or tablet with Device Care
• Uninstall and reinstall apps on the phone or tablet
• Reboot the phone or tablet
• Perform a factory data reset on your phone or tablet

Note: If you are having issues with an app, or multiple apps, there are a few things you can try to resolve the problem. Clearing the app cache, updating the app, rebooting your device, and updating your software are just a few of the things that may help. If you continue to experience the issue after troubleshooting, contact the app developer for further support.

PROBLEM 1:

Check for software updates

SOLUTION 1:

Go to Settings > Software update > Check for updates.

If an update is available, follow the instructions to install it.

PROBLEM 2:

Optimize your phone or tablet with Device Care

SOLUTION 2:

Go to Settings > Device care > Optimize now.

Use the problematic app to check if the issue persists.

PROBLEM 3:

Uninstall and reinstall apps on the phone or tablet

SOLUTION 3:

Remove the app from your device (from app drawer, touch and hold app icon > Uninstall).

Reinstall the app from the Play Store or Galaxy Store.

PROBLEM 4:

Reboot the phone or tablet

SOLUTION 4:

Press and hold Power key > Power off.

Wait 30 seconds, then press and hold Power key to turn it back on.

Test the device after restarting.

PROBLEM 5:

Perform a factory data reset on your phone or tablet

SOLUTION 5:

WARNING: This will erase all data and settings. Back up your data first using Smart Switch or a cloud account. Write down usernames and passwords.

Go to Settings > Factory data reset > Factory data reset > Reset.

Follow the instructions and provide necessary passwords.

Complete initial setup after the reset.

Test the device without additional apps installed.