Question:

My Blu-ray home theater system keeps turning off and on by itself. What should I do?

Answer:

We apologize for the inconvenience caused. Our records show that there is a known issue affecting certain Blu-ray home theater systems, including yours (model numbers starting with HT-J4500, HT-J5xxx, or HT-JM5xx), produced between 2015 and 2018. This issue causes the system to repeatedly turn on and off without stopping.

To resolve this problem, we are offering a free repair service for affected customers. Please contact our support team, and they will arrange for a pickup service from an authorized service center. You will need to properly pack your device before shipping. Note that this free repair only covers the endless rebooting issue; other problems, like disc reading or wireless connection issues, are not included.

If you have any questions or concerns, feel free to reach out to us. We appreciate your understanding and apologize for any inconvenience caused.