PROBLEM 1:

What Is Google Factory Reset Protection (FRP)?

SOLUTION 1:

If your phone is ever lost or stolen, Google Device Protection protects your phone from unauthorized factory data resets by using your Google account information to verify your identity. This service is enabled automatically when you add a Google account to your phone and set a Lock screen. When an unauthorized reset gets performed on your phone, you will be required to sign into the last Google account that was used before the reset. If the wrong information is entered into the phone, it will not unlock.

When your phone is reset using the Recovery menu, your phone will ask you for your Google account information. Simply enter it the same way you normally do.

Here are some guidelines if you ever get locked out of your Google account:

• If you cannot remember any of your Google account information, you can send your device, along with proof of purchase, to an authorized Samsung Service Center.
  
  
• If you have forgotten your password, you will be able to create a new password through the Google website. However, Google requires a 24-hour cool-down period before the new password will unlock your phone.
  
  
• If you have multiple Google accounts and do not know which account was set up with the phone, you can visit the Google Device Manager and check to see if the phone is in the list of devices registered to the account.
  
  
• If you want to perform a reset without triggering Google Device Protection, you need to do it through Settings. If your phone is reset through the Recovery menu, your Google account and password will be required to unlock the phone after a reset.