Problem:

Blurry or dark photos and videos on your phone or tablet

Solution 1:

Set the scene for a clear photo

Ensure proper lighting

Minimize motion speed

Adjust distance and zoom correctly

Solution 2:

 Perform a software update on your phone or tablet

Manually download updates via Settings > Software update > Download and install

Install updates using Smart Switch on your PC

Check for improvements after updating

Solution 3:

Reboot the phone or tablet in Safe mode to isolate the issue

Disable all downloaded apps and run only original software

Uninstall problematic apps if issue disappears in Safe mode

Restart the phone or tablet normally after uninstalling suspected apps

Solution 4:

Perform a factory data reset on your phone or tablet if previous solutions fail

Back up all data and settings

Write down usernames and passwords for backup accounts

Plug the device into a wall charger during the reset process

Perform the reset via Settings > Factory data reset > Factory data reset > Reset

Complete the reset process and follow on-screen prompts

Reboot the device and go through initial setup