Problem:
Samsung phone or tablet display has pink lines
or dead pixels
Solution:
Power off your device, wait 30 seconds, and
then perform a soft reset by holding the Power key until the Samsung logo appears.
Test your device to see if the issue persists.
Check for software updates. Go to Settings
> Software update (or System updates) > Download and install. Ensure your
device has sufficient space and is connected to the internet, and its battery
level is above 50%.
Boot your device into Safe mode to isolate
potential issues caused by third-party apps. Uninstall any suspicious applications
and see if the problem remains.
Perform a factory data reset as a last resort.
Back up all data and settings using Smart Switch or a cloud account, write down
usernames and passwords, and decrypt your SD card (if applicable). Follow these
steps:
Go to Settings > Factory data reset >
Factory data reset (again) > Reset.
Complete the on-screen prompts, possibly entering
your Samsung account password or Lock screen password.
Set up your device after the reset and check
if the issue still occurs.
|