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       Problem:  
Phone turns on by itself due to third-party 
app. 
     
Solution: 
 
Restart phone in Safe Mode to determine if 
a third-party app is causing the issue. No third-party apps will run in Safe 
Mode. Ensure Bixby or Power key isn't accidentally being pressed. Remove any 
third-party cases or covers that may be pressing the keys. 
  
Problem:  
Phone wakes up randomly while charging wirelessly. 
  
Solution: 
 
Use only Samsung-approved wireless chargers 
to avoid unexpected wake-ups. These chargers are optimized for Samsung devices. 
  
Terms: 
Safe Mode: A mode that allows the user to access 
their device without any third-party applications running. This helps to determine 
if an app is causing issues. 
Bixby: Samsung's voice assistant. 
Power key: The button used to turn on/off the 
device. 
                                                
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