Question:

 What should I do if I forgot my phone password or PIN?

Answer:

If you cannot remember your phone lock screen credentials like a password or PIN, follow these steps:

Try unlocking it using the Find My Mobile service. This will work only if Remote unlock was activated on the locked device.

Log in to the Find My Mobile website with the Samsung account used on your locked device. Choose your device from the list.

Wait for Find My Mobile to locate your device. It must be powered on.

Once found, click Unlock twice and enter your Samsung account password. This resets the Lock screen security to swipe only.

If the above method doesn't work, perform a device reset from the Recovery menu. Be aware that this will erase your phone data and activate