Home > Troubleshooting Troubleshooting     Moisture error even though phone is dry   Samsung phone freezes and crashes   Phone is blacklisted error   Charging port is damaged on Galaxy phone   Cannot unlock Galaxy phone with Find My Mobile   Unable To Turn on Blue Light Filter on Samsung Phone   After activating Dolby Atmos, a noise is heard during audio or video files   Phone often mutes automatically   IMEI does not exist in system when purchasing Samsung Care Plus   Secure Folder is not working properly   Unknown Samsung Pass charge   How to check if a phone is blacklisted (i.e. lost or stolen)?   Phone is deleting pictures on its own   Can't open app error in Samsung Health   Forgot password for Samsung account and device   Samsung Keyboard is slow   Diagnostic test mode touch recognition error   What are the Causes and Solutions when your Device is hot / heating?   GPS Not Working   Warning Camera Failed   Biometrics not working (Fingerprints)   Touch screen not working (But works with SPen)   Can I set up new Galaxy device without a SIM card? / Phone wiped after putting SIM card in first time   After SW update, the device restarts suddenly by itself while using.   When shooting a video using shaking correction feature(‘Super steady’ mode) or with setting the shutter speed short in ‘Pro video’ mode indoors, the screen is blinking(I can see a black line on the screen)   After SW update, My Files app does not work properly   'Retrieve calls and messages' feature does not work in SmartThings Find website menu   Device locked and restarting not possible on Knox Guard device   Clock app is crashing(force close) when trying to change settings.   The phone does not power on even with pressing and holding the power button.   Since Feb 8th, when I unlock the screen lock on the device, the device restarts immediately itself(causing repeatedly restarting).   Was this article helpful?  Yes  Somewhat  No If none of the articles addressed your problem, please take a few minutes to describe the problem below.