PROBLEM :

Moisture error even though phone is dry

SOLUTION :

If your phone is receiving an error that says moisture has been detected but your phone has not been exposed to water, there are a few explanations.

• It is possible that there is a software error or bug. A security patch may solve the problem. Try checking your phone for the latest software.

• If you live in a humid environment, it is possible that there is moisture buildup inside the charging port. Shake your phone to remove any excess water, and then let it sit for 1 to 2 hours, so the water can naturally evaporate. If the error message does not go away, try very carefully to clean the charging port with a dry Q-tip.
  
  
• If you need to charge your phone right away, use a wireless charger. Wireless charging is not affected by moisture or foreign materials in the charging port. If your device supports wireless charging, you can try charging it that way. Make sure to thoroughly dry the device before placing it on the wireless charger.

Note:

If the popup does not go away, your phone will require service.