Question

Why does my mobile device heat up during gameplay?

Answer

Your device may heat up when using resource-intensive features or applications for an extended period. This includes playing games. Additionally, if you're using the device in an area with a weak network signal, it might affect the heating issue.

To minimize heating, follow these steps:

1. Close any unused running applications.
2. Take breaks during gameplay to allow the device to cool down.
3. If the issue continues or worsens, contact Microsoft's customer support through the Game Pass app by tapping 'Give feedback', then 'Report a problem', and following the prompts. Alternatively, visit https://support.xbox.com/help for assistance.

Note: Resource-intensive means requiring a lot of energy or processing power; Weak network signal refers to poor cellular or Wi-Fi connectivity.