Question

How can I improve the sound quality of my games?

Answer

If you are experiencing issues with unclear and distorted gameplay audio, try the following troubleshooting steps:

1. Check your internet connection (LTE, 5G, 2.4GHz Wi-Fi, or 5GHz Wi-Fi). For optimal performance, Game Pass Provider Microsoft recommends using LTE, 5G, or 5GHz Wi-Fi networks. If you are currently connected to a 2.4GHz Wi-Fi network, switch to a faster one.
2. If your device is already connected to an LTE, 5G, or 5GHz Wi-Fi network, use a network benchmark tool to test your bandwidth and ping values.

• If the results show Bandwidth <= 5.5Mbps or Ping > 60ms, contact your internet service provider, as this indicates slower network speeds.
• If the results show Bandwidth >= 5.5Mbps and Ping <=60ms, try checking whether the same issue occurs on another device.

- If the issue affects other devices as well, contact your internet service provider for further assistance.

- If only your device experiences the issue, reach out to Microsoft's customer support channels for help. To do so, within the Game Pass app, navigate to Give feedback > Report a problem > Select relevant category > Describe your issue > Submit. Alternatively, visit https://support.xbox.com/help