Question:

How to fix the broken and unclear game screen on Xbox Game Pass?

Answer:

 If you encounter an unclear and broken game screen on Xbox Game Pass, follow these steps:

Check your device's connection to the wireless network (LTE, 5G, 2.4GHz Wi-Fi, or 5GHz Wi-Fi). For the best gaming experience, use LTE, 5G, or 5GHz Wi-Fi. If currently connected to 2.4GHz Wi-Fi, try switching to a faster network.

If your device is already connected to LTE, 5G, or 5GHz Wi-Fi, test your network's bandwidth and ping using a network benchmark tool.

A) If the results show Bandwidth <= 5.5Mbps or Ping > 60ms, contact your network provider, as this indicates low network speed.

B) If the results show Bandwidth >= 5.5Mbps and Ping <=60ms, check if the issue occurs on other devices.

If the issue also affects other devices, contact your network provider for assistance.

If the issue does not affect other devices, report the problem to Microsoft's customer support through the Game pass app (Give feedback > Report a problem > Select category > Describe the issue > Submit) or visit their support website (https://support.xbox.com/help).