Question:

After updating my device to the latest or One UI version 2.5, why did the previously saved IDs and passwords get cleared in Samsung Pass? How can I fix this issue?

Answer:

Samsung is aware of an issue affecting a limited number of Galaxy S10 series, Note10 series, Tab S5e, and Tab S6 users who may experience clearing of previously saved IDs and passwords in Samsung Pass after updating their devices. Here's how to resolve this issue:

Ensure that Samsung Cloud synchronization is turned on for Samsung Pass. From your device settings, go to Accounts and backup > Samsung Cloud > Synced apps.

Check if the Sync on feature for Samsung Pass is enabled and tap 'Sync now.' This may help restore the previous data from Samsung Pass.

If Samsung Cloud Sync is not turned on, enable it by going to Settings > Biometrics and Security > Samsung Pass > More > Settings > Account and syncing. Then, turn on the 'Sync with Samsung Cloud' feature and follow step 2 above.

If the problem persists despite following the steps above, you'll need to re-register your IDs and passwords in Samsung Pass.

Additionally, update Samsung Pass to the latest version through the Galaxy Store. Keeping your software and applications up-to-date ensures the best user experience.