Question:

My Galaxy S20 FE was submerged in water, and now there's crackling during calls, and the volume is low. What should I do?

Answer:

When the device gets wet, water might block the speaker hole causing poor audio quality during calls. Follow these steps:

Gently wipe the device with a dry, soft cloth to remove excess water.

Allow the device to air dry completely before using it again.

To speed up the drying process, gently shake the device a few times while holding it face down (speaker side facing down).

If there's still moisture on the mesh covering the front speaker, let the speaker vibrate during a call to help remove the remaining moisture.

Test the device's sound quality during several calls to see if the issue persists.

If the problem continues even after trying these steps, visit a Samsung Service Center for assistance.