Question:

I'm experiencing touch malfunctions on my S20 FE device, such as the screen shaking when I spread two fingers apart or pinch on the screen, unresponsive touches while playing games, ghost touch symptoms, and issues with multi-touch recognition.

Answer:

Samsung is aware of these symptoms and is scheduled to release an upcoming new software that will improve the malfunctions and performances related to touch for Galaxy S20 FE device.

In addition, even after the upcoming software release, Samsung will continue to release additional software updates to provide the best possible mobile experience to customers and to prevent any inconvenience that customer may experience.

Therefore, please check for updates to your device software regularly and continuously via the FOTA or Smart Switch PC.

To ensure the best experience, Samsung encourages all users to keep software and applications up to date at all times.

The software update date may differ by region and country, and it will be processed sequentially.