PROBLEMS COVERED

1. Phone is connected to Wi-Fi but has no internet

PROBLEM 1: Phone is connected to Wi-Fi but has no internet

SOLUTION 1:

• Ensure correct password is entered (Troubleshooting tip: Incorrect passwords may show connection but prevent actual access)
• Disconnect and reconnect to the network (Go to Settings > Connections > Wi-Fi; touch and hold desired network; tap Forget network; reconnect)
• Restart router and devices (power cycle by turning off/on)
• Contact Internet Service Provider for further assistance if issue persists after restarting router

Important: If you want to use public Wi-Fi, you will need to agree to their Terms and Conditions of Use before you are granted access. Open your Internet browser, and if public Wi-Fi is available, a popup should appear. Agree to the Terms and Conditions. If a password is required, you will need to enter it.