Question:

How to handle an unknown Samsung Pass charge?

Answer:

Samsung Pass is a digital wallet that securely stores credit cards and account information. A fingerprint is required in order to use Samsung Pass. If there is an unknown charge within Samsung Pass, please use the following steps to solve the issue:

• Check your online banking account to verify if there is an unknown transaction.
  
  
• Contact your bank immediately to report an unauthorized transaction on your account. If necessary, suspend your cards until your bank responds.
  
  
• Review the credit card transaction statement to see if there is a phone number for the merchant responsible for the charge.
  
  
• Determine where the transactions occurred or originated, and find out the name of the merchant and the country.
  
  
• If there were multiple transactions, check the time of the transactions to determine if they happened close to each other.
  
  
• Contact the merchant to find out more information.