Question:

After my phone's operating system was upgraded to Android 11, the Samsung Music app stopped working correctly. Specifically, when I try to access the settings menu, the app closes unexpectedly, or songs saved in the Samsung Music player's folders won't play properly.

Answer:

To fix this issue, please update the Samsung Music app to its latest version (v16.2.23.14 or later). This will ensure that the app is compatible with your updated operating system and functions smoothly again.

Terms:

Operating System (OS): The software that manages your phone's hardware resources and runs applications, such as Android or iOS.

Upgrade: To install a newer or better version of something, like an operating system or an app.

Compatibility: When two things work well together without causing problems, like apps and operating systems.

Update: To install the newest version of an app or program, often fixing bugs and improving performance.

Unexpected Closure: When an app suddenly stops working and closes by itself.

Playlists: A list of songs organized and saved for easy playback in a music app like Samsung Music.

Resources: Things like memory, battery, and processor that a phone uses to run its operating system and apps.