| Home > Software & Apps > Android 11 > After OS upgrading to Android 11, when trying to open the ZIP file in the Samsung email app, 'Loading... ' message is displayed after My files app opens and it does not proceed any further. Or 'File could not be extracted' message appears |  |
| After OS upgrading to Android 11, when trying to open the ZIP file in the Samsung email app, 'Loading... ' message is displayed after My files app opens and it does not proceed any further. Or 'File could not be extracted' message appears | |
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Question: After updating my phone to Android 11, I am unable to open ZIP files directly in the Samsung email app. It shows either a "Loading..." message or an error saying "File could not be extracted." What should I do?
Answer: Due to changes in permission policies on Android 11 devices, opening ZIP files directly within the Samsung email app is no longer possible. Samsung is currently working on making improvements to address this issue. In the meantime, please follow these steps:
Save the attached ZIP file to your device. Tap the "Open File" button in the pop-up notification. Alternatively, you can manually access the ZIP file using the following path: Open the "My Files" app. Navigate to Internal storage > Download. Locate and open the saved ZIP file from there.
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