Question:

Why did my video call icon change after updating my phone to Android 11?

Answer:

When your mobile device's network provider doesn't support LTE/5G video calls, the default video calling app will switch to Duo on Android 11 to provide the best possible user experience. This is a standard feature and isn't an issue with the software.

Terms:

OS - Operating System (the software that manages your phone's hardware and software resources)

Android 11 - The latest version of the Android operating system

Video Call Icon - The symbol representing the option to initiate a video call

Network Provider - The company that provides cellular connectivity for your mobile device

LTE/5G - Types of cellular networks that may support video calls

Duo - A pre-installed video calling app on some Android devices

Software Problem - An issue with the programming code in the software