Question:

Why can't I record videos using the Camera app on my Samsung device?

Answer:

There might be an issue with your device's hardware that prevents proper video recording on certain low-priced Samsung devices, such as the J3 2017. If another app is currently using a recording, this might also cause the video recording function in the Camera app to fail.

To resolve this problem, try closing all open applications and then launching the Camera app again to see if video recording works. If the issue persists, your device might need servicing.

For agent reference only:

Affected devices include low-priced Samsung models with the following chipsets:

S.LSI: Exynos 7570 (Java), Exynos 7580 (Carmen2), Exynos 3470 (Carmen), Exynos 3475 (Island)

Qualcomm: APQ8064, MSM8937, MSM8x26(28), MSM8x16, MSM8917, MSM8x09