Question:

 When connecting Google AP for Wi-Fi connection, Wi-Fi is not working properly (ex. Internet access is not possible properly.)

Answer:

Samsung is aware of this symptom which may appear on limited smartphones, Galaxy S20, Note10, and Note20 series embedding Broadcom chipset due to firmware problem of chipset.

We confirmed the issue can occurs when connecting not only Google AP but also others.

Accordingly, we are working to make the improved software update with Broadcom Co. to prevent any inconvenience that consumers might experience and are scheduled to release a new Software at earliest possible.

Therefore, please check for updates to your device SW regularly via the FOTA. Samsung encourages users to keep software and apps updated to latest version.

Before release of new software, please turn Google Location Accuracy off as temporary solution.

• Settings > Location > Google Location Accuracy