Home > Audio & Sound > While using the device with earphones plugged into, volume isn’t adjusted properly even though I press and hold the Volume key.(ex : when using the player applications , or when trying it on Home screen/menu, and so on)
While using the device with earphones plugged into, volume isn’t adjusted properly even though I press and hold the Volume key.(ex : when using the player applications , or when trying it on Home screen/menu, and so on)
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Question:

Why isn't the volume adjusted properly when I press and hold the Volume key while using earphones?

Answer:

Some Galaxy device users may experience an issue with improper volume adjustment when pressing and holding the Volume key while using earphones. This occurs due to a specific version of the Google App installed on the device. To fix this issue, you need to install an updated version of the app. Both Samsung and Google are working together to provide the improved app as soon as possible.

In the meantime, you can follow these steps to temporarily resolve the problem:

  1. With earphones plugged in, open the Google App.
  2. Tap More > Settings > Google Assistant > Devices (linked to your Assistant).
  3. Select the Wired headphones icon.
  4. Deactivate the 'Get help from Google' feature.
 
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