PROBLEMS COVERED

1. Samsung Pay is activated when I turn on my Galaxy phone

Question

My Samsung Pay keeps activating every time I turn on my Galaxy phone's screen. Why does this happen? How can I fix it?

Answer

There seems to be an issue with your Samsung Pay app causing it to activate whenever the phone screen turns on. This problem is due to a touchscreen IC firmware malfunction.

To resolve this issue, you need to install the latest Samsung Pay app or Galaxy device software update. Please note that the availability of the update varies depending on your country and carrier. For more specific information about the software update schedule, please reach out to your local Samsung representative or the regional manager of our HQ Customer Support (CS) team.