PROBLEMS COVERED

1. How do I install a microSD card?

PROBLEM 1: How do I install a microSD card?

If you have a microSD card in your device, it lets you expand memory space and exchange pictures, music, or data with microSD compatible devices. You can easily insert and remove a microSD card if you want to move your data to it.

Note: Available screens and settings may vary by wireless service provider and software version. Samsung Android phones do not support the Adoptable storage feature.

SOLUTION 1: Insert the microSD card

Note: Not all phone or tablet models support microSD cards. On these models, there will only be a slot for the SIM card.

1. Insert the ejector tool (which comes with your phone or tablet) into the hole in the SIM and microSD card tray on the top of your phone or tablet. If you have lost or misplaced the ejector tool, you can use a pin or needle instead but please use caution.

Note: Be careful not to insert the ejector tool into the microphone hole, which is also on top of your device.

2. When the tray pops out, pull it out of the phone or tablet.

3. Carefully place the microSD card into the larger opening in the tray - the SIM card slot is the lower, smaller opening. Then, reinsert the tray into the device.

SOLUTION 2: Unmount and remove the microSD card

1. Navigate to and tap Apps, and then tap Settings.

2. Tap Search, and then search for and select Storage.

3. Tap More options (the three vertical dots), and then tap Storage settings.

4. Tap Unmount, and then insert the ejector tool into the hole in the SIM and microSD card tray on the top of your phone or tablet. If you have lost or misplaced the ejector tool, you can use a pin or needle instead but please use caution.

Note: Be careful not to insert the ejector tool into the microphone hole, which is also on top of your device.

5. When the tray pops out, pull it out of the phone or tablet.

If you have trouble getting the SIM and SD card tray out or it becomes damaged, please schedule service.