PROBLEMS COVERED

1. What is Intelligent Scan?

PROBLEM 1: What is Intelligent Scan?

SOLUTION 1:

The Intelligent Scan feature allows you to unlock the screen even when the surroundings are dark or too bright. Because Intelligent Scan uses both your face and irises, security and usability are enhanced.

Note: Intelligent Scan is only available on the S8/S8+, S9/S9+, Note8, and Note9.

If you use Intelligent Scan as a screen lock method, your face and irises cannot be used right after you turn on or reset the device. You must unlock the screen using the pattern, PIN, or password first. After that, you can use Intelligent Scan to unlock your device. Be careful not to forget your pattern, PIN, or password.

If your irises are not recognized, unlock the device using the pattern, PIN, or password, and then re-register your irises. If your pattern, PIN, or password is forgotten, you will not be able to use the device without first resetting it. Samsung is not responsible for any data loss or inconvenience caused by forgotten unlock codes.

If you change the screen lock method to Swipe or None, which are not secure, all of your biometric data will be deleted. If you want to use your biometric data in apps or features, such as Samsung Pass and Samsung Pay, you must register your biometric data again.