Question:

While using dual messenger, why can I not find the downloaded images in the Gallery app?

Answer:

Due to an updated security policy on Android 11 devices, storage memory is now managed separately for each user. Since dual messenger functions through the multi-user service, its storage memory is not shared with other applications like the Gallery app. This means that downloaded images while using dual messenger are not automatically saved and displayed in the Gallery app.

To view the downloaded images, follow these steps:

Open the 'My Files' application.

Navigate to 'Internal Storage.'

Find the folder named 'DualApp.'

Locate the 'DCIM' folder within 'DualApp.'

Look for the 'Messenger app' folder inside 'DCIM.'