Question:

How can I download the missing data again?

Answer:

Samsung is currently working to fix this issue and create a new download for you. Please follow these steps once the data is ready:

For Email Users of Samsung Account:

Check your email for a message from Samsung Cloud containing instructions on downloading your data.

Follow the provided instructions to access and download your data.

For Phone Number Users of Samsung Account:

Wait for a text message from Samsung Cloud containing instructions on downloading your data.

Follow the provided instructions to access and download your data.

Instructions for Downloading Data:

Visit the following website: https://privacy.samsung.com/

Click on 'My Data.'

Log in using your Samsung Account credentials.

Click on 'Download data.'

On the 'Download your personal data' page, look for Samsung Cloud in the 'Completed' state.

On the 'Download request' page, download your personal data.