Question:

After updating my device to Android 11 (R OS), the battery life seems shorter than before. What could be causing this issue and how can I improve battery performance?

Answer:

•  In general, battery performance optimization is applied by learning the battery usage pattern after initial use after purchasing the product or OS upgrade. During the period of learning the initial battery usage pattern, you may feel the battery drain quickly.
• If the battery is consumed continuously for a long period of time, it may be another factor, so please check the following additionally.
• When running multiple apps at the same time, running games or apps that require high resolution and high performance, and turning on auto sync and Wi-Fi, Bluetooth, GPS, etc., the battery will drain quickly.
• It�s recommended to optimize battery usage time by setting Adaptive battery or adding unused apps to sleep depending on your usage pattern.
• (Settings > Battery and device care> Battery > More battery settings>Turn Adaptive battery on)

• If the device supports  a maximum 120Hz refresh rate, please change the screen refresh rate to 60Hz.
• It�s recommended to use a standard refresh rate in normal situations to save battery power.
• If the screen refresh rate is 120Hz, battery consumption may be slightly faster.
• (Settings> Display >Motion smoothness > Change to Standard)

• You can also check the battery status using the Samsung Members app. If you use the phone care function of Samsung Members, you can check the battery status by yourself on following steps, Samsung Members > Get help > Interactive checks > Battery.
• If the diagnosis result is bad, please visit the Samsung Service Center with device for future assistance.