Question:

After updating my software to the latest version, the video preview screen is not working properly (freezing or lagging). What should I do?

Answer:

We apologize for the inconvenience. This issue has been reported by some Galaxy S10 series users under specific circumstances due to a software malfunction. This problem has been addressed in the Camera app update (version 10.0.02.9 or later). To resolve this issue, please follow these steps:

Open the Galaxy Store application on your device.

Search for "Camera" in the search bar.

Check if an update is available for the Camera app.

Install the update if it's available.

Restart your device after the installation process completes.

Test the video preview screen functionality.

If the issue persists after installing the latest Camera app update, please contact Samsung Support for further assistance.