Question:

I am unable to set my screen lock type - Pattern, PIN, or Password correctly. What should I do?

Answer:

We apologize for any inconvenience caused. This issue has been identified by Samsung affecting some Galaxy S20 FE 5G devices, primarily due to a security module issue with the Qualcomm chipset.

The issue has been addressed and resolved in the latest Android 11 (R OS) version.

To resolve this issue, kindly check if the new R OS software update is available for your device. Note that the availability of the update may vary depending on your country and carrier.

If you have received and installed the R OS update but still encounter the issue, try restarting your device. This action may help refresh the system and eliminate any temporary glitches.