Question:

After updating Galaxy S20 FE 5G device to Android R OS or the latest version, mobile data network is not properly connected.

Answer:

• Sorry for your inconvenience.
• Samsung is aware of the symptom that may appear on a limited number of Galaxy S20 FE 5G devices and is scheduled to release a new software at earliest possible to improve this symptom.
• Therefore, please check for updates to your device software regularly via the FOTA (Settings > Software update) or Smart Switch PC.
• To ensure the best experience, Samsung encourages all users to keep software and applications up to date at all times.
• For normal connection of mobile data network before the release of new software, you can follow the next temporary tips.
• On Settings, tap Connections > Mobile Networks > Network mode, and select the 3G/2G network firstly and wait until device is connected to the network properly. Then, choose again your preferred network mode(5G/LTE/3G/2G). Now you can check the connection to mobile data network works properly. Samsung is committed to providing the best possible mobile experience to customers.