Question :

 How to check if a phone is blacklisted (i.e. lost or stolen)?

Issue:

The Samsung phone is not recognizing or reading the SIM card from the service provider.

Cause:

The phone may be blacklisted by the service provider due to being lost/stolen.

Solution:

Ask the customer for the IMEI and check the following national blacklist registry website to determine if the unit is blacklisted or not.

https://www.devicecheck.ca/check-status-device-canada/

OR check

https://www.publicmobile.ca/en/on/get-started

Do not tell the customer their their phone was blacklisted (lost/stolen) as we cannot prove that.

Refer the customer back to the service provider for assistance as the phone needs to be removed from the blacklist.

Do not setup service for this.